No cancellation or refund is available in following situations:
i. Customer has consumed the product in its entirety and no remnants are available to be returned
ii. User has not followed the appropriate usage, handling and storage instructions (available on the packaging of that product) of the product leading to deterioration of that product.
A cancellation charge will apply if the order is cancelled or returned in one of the following situation(s) or a combination thereof:
a) The address provided by user is incomplete or incorrect
b) The premises are found locked
c) User is not reachable on phone and/or does not respond to attempt(s) to contact him/her.
d) For COD orders, if the customer refuses or is unable to pay the full amount at the time of delivery